What happens after I get in touch?
The short answer
Someone from our team calls you back to understand the situation properly. Nothing is charged for that conversation, and you are not committing to anything by having it.
After that we do the checking, come back to you with what we found and which route applies, and explain what it would involve before you decide whether to go ahead.
Which of these is you?
The route changes depending on your situation. Open the one that matches — you can ignore the rest.
First — a call back A person, not an automated reply.
We call to understand what you have and what you are trying to resolve. Bring whatever you have to hand, even if it is very little — an old certificate, a company name, or just what a relative told you.
If what you need is outside what we handle, we say so on that call rather than taking your details.
Then — we check The part that takes time, and the part you do not have to do.
We check the company and registrar records against the details you gave us, and establish what is held and where it currently sits. How long this takes depends on the case, and we would rather tell you honestly after looking than quote a number now.
Then — we come back with the position What we found, which route applies, and what it involves.
You get told what exists, what it will take to claim it, what documents are involved, and what the fee would be for your specific case — before you commit to anything.
If we find nothing, you get told that too, and there is nothing to pay.
Only then — you decide No pressure and no obligation at that point.
If you want to go ahead, we begin. If you would rather think about it, or handle it yourself with what we have told you, that is entirely fine.
See also
How we can help
Work out which applies to you
Related guides
Free check
Still not sure what applies to you?
Answer three short questions and we will tell you which route fits your situation, what it needs, and what it costs.
- We check registrar and IEPF records against the details you give us.
- You’ll get the route, what it needs and what it costs before deciding.
- We never ask for payment to run a check.