Your situation
Start with what actually happened.
Almost nobody arrives knowing which process applies to them — they arrive with a certificate in a drawer, a parent who has died, or a company name they cannot find. Find the line below that sounds like your situation. Each one explains what it means and what happens next.
Which of these sounds like you?
9 situations we see most often. More than one may apply — that is normal.
I found old share certificates
I found old share certificates. Are they worth anything?
What this meansA parent or family member passed away
A family member has died and held shares. What happens now?
What this meansI lost my share documents
I have lost my share certificates. Have I lost the shares?
What this meansMy name does not match the records
The name on my shares does not match my ID. Can I still claim?
What this meansI moved and lost touch with my investments
I moved house years ago and stopped hearing from the company. What happened?
What this meansI live outside India
I live abroad. Can I still claim shares held in India?
What this meansMy company was suspended or delisted
The company I held shares in was delisted. Are the shares worthless?
What this meansI am not sure what I have
I think there may be investments but I have no proof. Where do I start?
What this meansI have unclaimed dividends
Dividends were declared but I never received them. Can I still get them?
What this meansIf none of these fits, it does not mean your case is unusual or hopeless — it means it needs describing in your own words rather than picked from a list.
Or go straight to the detail
If you already know roughly what you are dealing with.
What we do
The routes themselves — IEPF, transmission, dematerialisation, tracing — and what each one involves.
See the servicesGuides
Plain explanations of the process, the documents involved, and why claims get delayed.
Read the guidesCompany records
If your paperwork names a company you cannot find, start from the company instead.
Find the companyNot sure which one describes your case?
Then describe it in your own words instead. A name, an old address, a company, a certificate — any one of those is enough for us to check the records. You do not need a folio number, and there is no fee to find out.